Your chat service includes the ability to manually generate session-based chat transcripts. When this feature is turned on, all chat text within the main chat window that transpires during a chat session is written to a log file on the chat server. The log file is retained indefinitely. To generate session-based chat transcripts:
1. Log into the ParaChat room where you would like to generate a chat transcript using your administrator name and password.
2. Open the Admin Console by typing the following command into the chat text input field: %admin
3. Within the Admin Console, choose the Configure tab >>> Transcripts tab
4. Assign a file name to your transcript in the field labeled "Enter a file name". A file name may be an alphanumeric value (plus dot, dash, and/or underscore), such as a day of the week, or a date (i.e. Monday, June21, DrFields-Sept04, etc.), and then click the Start button.
5. If successful, a message in the chat window will state that the "Transcript log has been successfully turned on." If you see a message that the "Transcript log could NOT be turned on", then a chat transcript is not being generated. The most common cause for a chat transcript not to generate is that the room where you are attempting to generate a chat transcript has not yet been created on the chat server.
HINT: If
you wish to append an existing chat transcript, you may input the existing
file name into the "Enter a file name" field. The old chat transcript
content will not be overwritten. The new chat transcript content will
append to the end of the existing file.